THOUGHT LEADERSHIP INTERVIEW SERIES


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  •  5/26/2020 02:51 AM

In this interview, Adam Joseph, Founder of CSM Insight and CustomerSuccessManager.com, shares his philosophy on how to grow your customer relationship based on trust and shared goals.

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  •  5/26/2020 02:48 AM

In this interview, Jeffrey Nadeau Head of Customer Success at Leanplum talks about why a value-based engagement model changes the dynamic role of delivering value.

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  •  5/26/2020 02:46 AM

In this interview, Daniel Goldfeld, VP Customer Success at Perimeter 81 talks about why it is necessary to build proactive strategies that are measurable, well-understood and meaningfully aligned with customer’s goals.

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  •  5/26/2020 02:43 AM

In this interview, Chilik Hochberg, former VP CS at Cognigoo and today Principal Customers Evangelist at NetApp (after a successful acquisition) talks about why Customer Success should be at the center of operation, culture enablement, trust, transparency, growth, and brand experience.

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4 min read
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  •  5/26/2020 02:38 AM

In this interview, Maurizio Canton, VP CS at TIBCO, talks about why organizations should deliver the [business] value customers expect and agree on. Organizations can do this when they understand how their customers are performing and what success means to them.

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  •  5/26/2020 02:26 AM

In this interview, Kevin Scheper (VP, CS at Drift) talks about the importance of understanding customers' behaviors, motivations, aspirations, and what drives their success..

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  •  5/26/2020 02:19 AM

In this interview, Brett Andersen, Director of Client Success at Degreed, shares the dynamic role of CS and provides clear-cut strategies to structure growth and to manage expectations and opportunities across the entire organization.

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  •  5/26/2020 02:11 AM

In this interview, Jamey Jeff, Chief Customer Officer at Cortex Building Intelligence, talks about the importance of keeping customers engaged and involved when designing successful business outcomes as the fundamental aspect of a successful relationship.

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8 min read
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  •  5/26/2020 01:59 AM

In this interview, Chris Watkins, VP of Client Success and Experience at OpenEdge, talks in building out a client experience based on a simple and guided perspective. He believes ‘customer experience is the heart of the business, and should guide all business decisions.’

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4 min read
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  •  5/26/2020 01:52 AM

In this interview, Daniel Farkas, Vice President, EMEA Sales at Box, talks about the importance of having a shared mindset [in building a CS organization] and winning customer’s trust and business by prioritizing [or enabling] their success.

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  •  5/26/2020 01:31 AM

In this interview, Jackie Golden, CEO at LandNExpand and author of "Effective customer Success Execution" and the new updated version "Green 2 Golden" talks about the importance of creating (and delivering) high-value outcomes.

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  •  5/26/2020 01:01 AM

In this interview, Matt Myszkowski, VP of Customer Success at SAP, shares a strategic approach in creating a "growth mindset" in the organization and modernizing the CS program. To achieve sustainable growth and profitability goals, Matt believes, functional silos must be torn down.

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