THOUGHT LEADERSHIP INTERVIEW SERIES


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  •  5/26/2020 03:35 AM

In this interview, Kyle Winward, Head of Customer Success at Puls talks about it and why should organizations become an agent of experience than an agent of service.

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  •  5/26/2020 03:33 AM

In this interview, Lulu Dermeche, Head of Customer Success at HowNow, talks about the significance of CSMs in the growth of an organization.

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  •  5/26/2020 03:30 AM

In this interview, Ilan Bresler, Technical Operations Manager at TrueAccord talks about the importance of managing and nurturing business relationships, the right way.

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  •  5/26/2020 03:27 AM

In this interview, Christina Wong, Director of Customer Success and Support at Badger Maps, shares her perspective on achieving measurable results through an authentic , genuine engagement with customers. She also shares her methods on harnessing emotional intelligence for creating valuable relationships.

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  •  5/26/2020 03:23 AM

In this interview, Nir Kalish, Senior Director of Customer Success at Anodot shares the importance of providing a well-rounded and excellent customer experience from start to finish. Nir believes that “relationships are the future of business”.

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  •  5/26/2020 03:19 AM

In this interview, Dan Farley (VP of Customer Success at Seenit), talks about the importance of authenticity and why business relationships should start on this foundation.

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  •  5/26/2020 03:13 AM

In this interview, Bharath Yadla, Vice President at Workato talks about the importance of delivering differentiated customer experiences and understanding each customer interaction.

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  •  5/26/2020 03:09 AM

In this interview, Parker Chase-Corwin, VP of Customer Success at ETQ, talks about the importance of mastering customer loyalty and providing a differentiated brand service.

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  •  5/26/2020 03:05 AM

In this interview, Brian Dudley, VP (Customer Success at Bombora) shares his ideal Customer Success blueprint methodologies, and why it is necessary to operate within these frameworks to drive business growth.

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  •  5/26/2020 03:02 AM

In this interview, Rav Dhaliwal shares the importance of a “meaningful brand experience” and how he has helped organizations design and implement change strategies which drive real business value.

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  •  5/26/2020 02:58 AM

In this interview, Tom Kiriakou shares the importance as to why an organization needs to operate in the heart of transparency, relevancy, and continuous improvement. Tom believes, “competition is not our adversary, the unnecessary complexity in our processes is the problem."

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  •  5/26/2020 02:55 AM

In this interview, Nimesh Mathur (Customer Success Leader, Pluralsight) talks about the evolving role of Customer Success as a competitive differentiator and why companies have started to look at it as a growth engine.

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