THOUGHT LEADERSHIP INTERVIEW SERIES


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  •  5/26/2020 04:07 AM

In this interview, Alix Simpson, VP Customer Success (APAC) at Partnerize, talks about the transformational changes in Customer Success. She also shares successful strategies to turn customers into true advocates.

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  •  5/26/2020 04:05 AM

In this interview, Rama Saripalle, Director of CS at Arm Treasure Data, talks about the importance of aligning key business processes (CS strategies, customer feedback, and customer experiences) as the leading driver for the success of CS programs.

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  •  5/26/2020 04:03 AM

In this interview, Scott Renna, Global Director of Client Success at Cofense, shares his design thinking process by understanding the customer journey and recognizing ways to empower customers to maximize the value of their membership with Cofense.

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  •  5/26/2020 04:01 AM

In this interview, Abhishek Das, (VP CS and Innovation) talks about the importance of driving success, scaling innovation, and winning together.

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3 min read
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  •  5/26/2020 03:58 AM

In this interview, Ronni Gaun, Director of Customer Experience at Sensera Systems, talks about the importance of listening to customer feedback. She also shares critical insights to consider during the customer journey and how to improve it.

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3 min read
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  •  5/26/2020 03:56 AM

In this interview, Steve McDougal, VP Global Head of Customer Success and Experience at Dynamo Software /Preqin Solutions, shares his insights on why relationships are won or lost during key moments.

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  •  5/26/2020 03:55 AM

In this interview, Barry Cochrane, VP of CS at ResponseTap, talks about why success is not just about delivering business results, but how the business outcomes were achieved and delivered.

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3 min read
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  •  5/26/2020 03:48 AM

In this interview, Asaff Zamir, Head of Global CS and Support at Siemplify talks about the importance of trust and why it matters in building a strong CS organization.

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  •  5/26/2020 03:45 AM

In this interview, Hadas Rahamim, Head of Customer Success at Exceed.ai talks about the significance of understanding customers at the deepest and personal level.

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  •  5/26/2020 03:42 AM

In this interview, Steve Tran (VP Customer Success at DemandStar), talks about the importance of treating your customers like an extension of your family. Doing so, you’ll have the greatest chance to connect and understand your customer’s challenges and circumstances at a personal and deeper level.

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3 min read
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  •  5/26/2020 03:38 AM

In this interview, Matthew D. Tucker, an independent consultant helping companies looking to achieve greater customer success and growth, talks about the importance of seeing things through the eyes of your customers and understanding their perspectives.

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  •  5/26/2020 03:37 AM

In this interview, Nykki Yeager, a customer success consultant, talks about how CS is helping an organization to transform its business impact with a greater focus on customer growth and retention.

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