THOUGHT LEADERSHIP INTERVIEW SERIES


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  •  8/27/2020 11:00 AM

In this interview, Jonathan Beretta, VP, Client Service at Satrix Solutions, talks about the importance of improving the product and user experience in measuring the impact of your customer experience (CX) program.

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3 min read
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  •  7/29/2020 01:02 PM

In this interview, Matt Goodman, VP CS at HELIX, talks about why CS should be an integral part of the business process, strategy, and guiding principles. Without CS, business growth, alignment, collaboration, and success are unlikely to achieve.

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4 min read
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  •  7/17/2020 07:04 PM

In this interview, Nuno Paiva das Neves, Head of Customer Success at SafetyCulture EMEA, talks about the importance of integrating customer feedback into developing a coherent and cohesive customer journey.

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4 min read
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  •  6/12/2020 11:52 PM

In this interview, Sean Whitsitt, Head of Customer Success -- Integration Services at SHI, talks about the importance of strategic planning to help customers achieve outcomes and hit their goals.

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5 min read
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  •  6/12/2020 09:54 PM

In this interview, Alicja Heyduk, Head of Customer Success at Infermedica talks about the most important steps in mapping and designing a customer success journey.

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3 min read
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  •  6/12/2020 04:02 PM

In this interview, Romeo Leon, a SaaS Customer Success executive and most recently, VP of CS at Figure Eight talks about the importance of tying Customer Success to the company’s strategic growth and enhancing customer value within the organization.

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4 min read
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  •  6/10/2020 08:30 PM

In this interview, Trent Peterson, APAC Head Of Customer Success at DocuSign talks about proven customer success techniques to solve business challenges through the use of technology and utilizing expertise in our Customer Success organization.

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3 min read
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  •  5/26/2020 04:19 AM

In this interview, Arjun Pillai, Founder & CEO at Insent.ai talks about the importance of developing and shaping customer’s experience by combining human synergy and product innovation to strengthen the [business] relationship and sharing mutual success.

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4 min read
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  •  5/26/2020 04:17 AM

In this interview, Jill (Favro) Sawatzky, VP Customer Success at PROS, talks about why creating an unforgettable and remarkable experience must be a top priority in a customer-facing organization. It helps to understand the customer buying behavior, intent, and what they are likely most primed to do next.

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5 min read
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  •  5/26/2020 04:16 AM

In this interview, Jerry Leisure, CEO at Officium Labs, talks about the significance of having genuine business relationships as it enables the personal connection to grow, foster brand loyalty, and strengthen customer affection (emotional affinity) on your product (or SaaS offering).

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6 min read
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  •  5/26/2020 04:13 AM

In this interview, Daniel Rose, VP of WW CS at Imply, talks about the importance of human interaction in business relationships: for without it, sustainability, growth, and success are not easy to achieve.

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4 min read
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  •  5/26/2020 04:10 AM

In this interview, Petrisa Pecnik, VP of Customer Success at BlueCat, talks about why Customer Success must be at the center of culture enablement, trust, transparency, growth, and competitive advantage.

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