THOUGHT LEADERSHIP INTERVIEW SERIES


  •  1/6/2021 02:50 PM

The success of our customers has a profound and direct impact on our success. I interviewed Herpreet Oberoi, VP Customer Success at Infostretch, to share his thoughts on why organizations should keep their laser focus on meeting and achieving customers' desired outcomes.

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4 min read
1 Comments
  •  12/10/2020 12:30 PM

I had a fun chat with my book editor, Mary Poppen, CCO at Glint. In this quick interview, we talk about managing customer expectations. How do we support customers amid this global pandemic and the lessons it teaches us?

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3 min read
0 Comments
  •  11/27/2020 01:52 AM

In this interview, Daniel Farkas, Vice President, EMEA Sales at Box, talks about the importance of having a shared mindset [in building a CS organization] and winning customer’s trust and business by prioritizing [or enabling] their success.

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5 min read
0 Comments
  •  11/23/2020 08:33 PM

In this interview, Bhanu Sareddy, Chief Customer Officer at Cybereason, talks about the ideology behind CS, and what it takes to succeed in these dynamic and uncertain times.

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3 min read
0 Comments
  •  11/23/2020 01:59 AM

In this interview, Chris Watkins, VP of Client Success and Experience at OpenEdge, talks about building a client experience based on a simple and guided perspective. He believes ‘customer experience is the heart of the business, and should guide all business decisions.’

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12 min read
0 Comments
  •  11/21/2020 01:12 AM

In this interview, Jeanne Hopkins, Chief Marketing Officer at Lola.com, talks about why it is necessary to build a brand experience based on the individual needs and why CSMs must enable the right outcomes to the different persona they're working [with].

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5 min read
0 Comments
  •  11/12/2020 02:26 AM

In this interview, Kevin Scheper (VP, CS at Drift) talks about the importance of understanding customers’ behaviors, motivations, aspirations, and what drives their success.

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6 min read
0 Comments
  •  11/12/2020 01:57 AM

In this interview, Brett Andersen, VP of Client Success at Degreed, talks about CS's dynamic role and the importance of having clear cut strategies to structure growth and manage customer expectations and opportunities throughout the organization.

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6 min read
0 Comments
  •  11/4/2020 07:55 AM

I interviewed Jackie Golden, Global SVP of CS at CoreView, to share her thoughts on how companies should plan the future while managing current business challenges and its subsequent impact on experience and customer success.

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4 min read
0 Comments
  •  11/2/2020 01:01 AM

In this interview, Matt Myszkowski, VP of Customer Success at SAP, shares a strategic approach in creating a growth mindset in the organization, and modernizing the CS program.

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8 min read
0 Comments
  •  11/1/2020 10:51 PM

In this interview, Mary Poppen, Chief Customer Officer at Glint Inc, explains that companies, regardless of the size, stage, or financial capacity, should consider establishing Customer Success early and ensuring that the right people are in the right roles for organizational success.

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6 min read
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  •  10/30/2020 02:11 AM

In this interview, Jamey Jeff, Chief Customer Officer at Cortex Building Intelligence, talks about the importance of keeping customers engaged and involved when designing successful business outcomes as the fundamental aspect of a successful relationship.

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5 min read
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