Thought LEADERSHIP INTERVIEW


SHAPE AND REFINE YOUR CS and CX strategy from the world’s top CS and CX leaders. Learn their go-to-market strategies, best practices, methodologies, and processes in exclusive interviews with them.

  •  7/13/2021 11:12 PM

In this interview, Helena Young, VP of Customer Success at League Inc., shares the difference between customer success (CS) versus account management (AM). Also, how CS helps businesses reframe their perspective on achieving customer growth and success.

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6 min read
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  •  6/29/2021 01:51 PM

In this interview, Kari Ardalan, Regional Vice President, Scaled Success at Zendesk, shares some practical strategies that organizations can take to ensure customer needs and challenges are met and clearly articulated.

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4 min read
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  •  6/25/2021 02:18 PM

In this interview, Erika Tornice, Senior Director of Customer Success at RD Station, discusses the importance of understanding customer needs, changing perceptions, objections, business growth, and achieving success.

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4 min read
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  •  6/21/2021 04:07 PM

In this interview, Jason Hoe, Director of Customer Success at Revionics, talks about how a business designs value that profoundly impacts customer success (CS) and its desired outcomes.

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3 min read
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  •  6/16/2021 12:48 AM

In this interview, Will Stevenson, Founder & COO at Onboard.io, talks about the importance of making sure the onboarding experience aligns and exceeds customers' expectations. Failure to do so can make or break the relationship at this stage.

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4 min read
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  •  5/20/2021 12:45 PM

In this second part of an interview with Zsuzsanna Ferenczi, Co-Founder of Bunes & Ferenczi, we continue discussing why strengthening competitive advantage leads to continued customer growth.

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3 min read
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  •  5/20/2021 12:21 PM

In this interview, Zsuzsanna Ferenczi, Co-Founder of Bunes & Ferenczi, discusses why a business should take success to the next level by redefining competitive advantage that ensures and fosters customers’ continued growth.

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3 min read
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  •  5/19/2021 04:06 PM

I spoke with Rasika Kelkar, Team Lead, Customer Success at BrowserStack, about the utmost value of customer success in the overall success of an organization. Here, she discusses how CS has evolved and best practices for helping customers achieve their desired outcomes.

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3 min read
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  •  5/11/2021 04:36 PM

In this interview, Kim Oslob, Senior Director of Customer Engagement at MeasuringU, discusses the importance of why businesses need to continue to deliver their overall brand promises amid these challenging times. Doing so will help improve their brand reliability, long-term success, an opportunity to drive differentiation, and stability in the long run.

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3 min read
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  •  5/10/2021 04:20 AM

In this interview, Michelle Brown-Krier, Director of Account Management at Refersion, discusses why bringing this vision to life requires an alignment of leadership, team goals, metrics, and business strategies focused on achieving customer goals and long-term success.

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2 min read
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  •  5/3/2021 01:21 AM

Continuing my interview with Nate Brown, Chief Experience Officer at Officium Labs, we discussed why CX has helped drive growth, success, and loyalty.

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2 min read
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  •  4/30/2021 01:09 AM

In this interview, Nate Brown, Chief Experience Officer at Officium Labs, discusses why CX has become the cornerstone of a customer's growth, success, and loyalty.

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2 min read
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