#Customer Success Redefined

How does the CS organization create, deliver, and provide value today?

THOUGHT LEADERSHIP INTERVIEW SERIES


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  • 10/22/2020 07:55 AM

Changes are happening all over the world, and businesses are in a whirlwind of change. I interviewed Jackie Golden, Global SVP of CS at CoreView, to share her thoughts on how companies should plan the future while managing current business challenges and its subsequent impact on experience and customer success.

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  • 10/5/2020 08:33 PM

In this interview, Bhanu Sareddy, Chief Customer Officer at Cybereason, talks about the ideology behind CS, and what it takes to succeed in these dynamic and uncertain times.

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5 min read
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  • 9/30/2020 12:25 PM

In this interview, David Ellin, Managing Director and Chief Customer Officer at Centric Leadership Strategies LLC, talks about how to create meaningful business strategies and effective execution of it (including customer engagement, revenue growth, advocacy, and retention).

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4 min read
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  • 9/29/2020 02:06 AM

In this interview, Keri Keeling, Global Head of Customer Success at Innovation & Intelligence at VMware, talks about the importance of establishing a value-driven business model and why it needs to be the central focus of the conversation.

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Rediscovering Customer Success


Rediscovering Customer Success
In this era where customers are competing against their own limited time, changing priorities and their coveted success, we want answers to the following questions: How do I provide the best experience for my customers? How do I make sure my customers feel heard? How do I make sure customers see value in our solution or service? How to build meaningful relationships? What does it take to build a lasting relationship?

This book will help you get there. It provides easy and actionable steps to get you started, in the right way. This book will help you understand the strategies that make people's lives easier, including yours. It is important to remember, that the customer should be your partner through the journey.

This book is available on Amazon. You can get your copy here.





Praise for Rediscovering Customer Success


Customer Success For A Whole New World


In today’s marketplace, if you don’t focus on helping your customers realize the value of WHY they bought your product, then why would they ever stick around and become loyal customers? After reading this book, you’ll be able to transform your organizational culture to the kind of company that customers obsess over!

Additionally, you will learn:

  • An essential blueprint for winning, retaining, and delighting your customers.
  • Strategic advice to help you understand where you are now, what to do, and how to improve your existing Customer Success strategy.
  • New metrics and measurable outcomes to achieve consistent growth.
  • New approaches for developing an ongoing Sales and Customer Success conversation.

This book is available on Amazon. You can get your copy here.
Customer Success For A Whole New World

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  • Imagine how business delivers success